Autonomy

What FollowThrough can do without asking

Each kind of action earns its own level, based on how you personally handle it. The level is per action type, so one action can run ahead of the others. A kind of action moves up once you have accepted it 90% of the time across the last 20, and drops back down as soon as you start editing or rejecting.

This build ships

Shadow and Approve only

The two higher levels are tracked here but switched off. Nothing sends without your OK.

Hard cap

Anything customer facing stops at Approve

Email to a customer, or anything else you cannot take back, waits for your click even at a high accept rate.

Why track accept rates

Your clicks are the training data

Every approve, edit, and reject teaches FollowThrough something, and the higher levels only open up once that record supports it.

What the four levels mean

Shadow: FollowThrough writes the action and shows it to you. There is no send button.
Approve: The action shows up in your morning queue and waits for your click.
Auto + 30-min holdoff in this build: The action lands in your queue marked as going out in 30 minutes. Stop it any time before then and nothing goes out.
Full autooff in this build: FollowThrough sends it and tells you afterward.

Send a nudge

Goes outside the companyNot enough yet

Three more clean ones and nudges clear the bar. They stay at Approve anyway, because most of them go to a customer.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

Accept rate 94% so far, 17 of 20 timesTo move up: 90% over 20 times

3 more times before this rate counts.

Open a ticket

Internal, easy to undo Clears the bar

Internal, and a ticket can be closed again, so this is first in line for the 30-minute hold when that ships.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

Accept rate 92% over the last 20 timesTo move up: 90% over 20 times

Send a recap

Internal, easy to undoBelow the bar

You rewrote three recaps this week, so the accept rate fell and recaps dropped back to Approve.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

Accept rate 71% over the last 20 timesTo move up: 90% over 20 times

Recaps dropped back to Approve after 3 edits this week. They need 20 clean ones to move back up.

Flag a blocker

Internal, easy to undoNot enough yet

Only 3 times so far. Flags stay in Shadow until there is enough to judge.

Runs at

Shadow

Shadow›Approve›Auto + 30-min hold›Full auto

Accept rate 100% so far, 3 of 20 timesTo move up: 90% over 20 times

Too few times so far to judge.

Write it early

Goes outside the companyNot enough yet

New this week. FollowThrough drafts these ahead of the deadline. Two so far, both kept.

Runs at

Shadow

Shadow›Approve›Auto + 30-min hold›Full auto

Accept rate 100% so far, 2 of 20 timesTo move up: 90% over 20 times

Too few times so far to judge.

Concept prototype. Fictional data. Not a Glean product and not affiliated with Glean.