Autonomy

What runs on its own, and what still needs you

Each action type moves up on its own, per person. There is no single slider for the whole agent. A type moves up once you accept it 90% of the time across 20 instances, and it drops back down as soon as you start editing or rejecting.

This build ships

Shadow and Approve only

Auto and full auto are tracked here and switched off. Nothing in this build sends without your click.

Hard cap

External actions stop at Approve

Customer email and anything else you cannot pull back stays at Approve, however good the numbers get.

Why measure it now

The queue is the training data

Every approve, edit, and reject is a labeled example. That is what makes the higher levels safe to turn on later.

What the four levels mean

Shadow: It writes the action and shows it to you. Nothing is offered to send.
Approve: It shows up in your morning queue and waits for your click.
Auto + 30-min holdoff in this build: It shows up in your queue marked as going out in 30 minutes. Stop it any time inside that window and it does not send.
Full autooff in this build: It goes out when it is ready and tells you afterward.

Draft nudge

Goes outside the companyNot enough data

Three more clean instances and it clears the bar. It stays at Approve anyway, because most nudges go to a customer.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

17 of 20 instances, 94% acceptedBar to move up: 90% over 20

3 more instances to a full window. The bar sits at 90%.

Create ticket

Internal, easy to reverse Clears the bar

Internal, and a ticket can be closed again, so this is first in line for the 30-minute hold once that ships.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

Last 20 instances, 92% acceptedBar to move up: 90% over 20

Draft recap

Internal, easy to reverseBelow the bar

You rewrote three recaps this week, so the rate fell and it dropped back to Approve.

Runs at

Approve

Shadow›Approve›Auto + 30-min hold›Full auto

Last 20 instances, 71% acceptedBar to move up: 90% over 20

Draft recap dropped to Approve after 3 edits this week. It needs 20 clean instances to move back up.

Escalation flag

Internal, easy to reverseNot enough data

Only 3 instances so far. It stays in Shadow until there is enough to judge.

Runs at

Shadow

Shadow›Approve›Auto + 30-min hold›Full auto

3 of 20 instances, 100% acceptedBar to move up: 90% over 20

Sample too small to count. The bar sits at 90%.

Draft ahead

Goes outside the companyNot enough data

New this week. It writes before a deadline instead of chasing after one. Two instances, both kept.

Runs at

Shadow

Shadow›Approve›Auto + 30-min hold›Full auto

2 of 20 instances, 100% acceptedBar to move up: 90% over 20

Sample too small to count. The bar sits at 90%.

Concept prototype. Fictional data. Not a Glean product and not affiliated with Glean.